The Power of Your Words: Why Positive Reviews Matter More Than You Think
When someone has a frustrating experience - at a restaurant, with a contractor, or yes, even at a therapy office - they’re far more likely to share it. It’s human nature. When something doesn’t go our way, we want to make sense of it. And one way we try to do that is by speaking it out loud…often into the public square of the internet.
But when someone has a truly healing, supportive experience - when they feel safe, respected, held?
They don’t always post about it. Because it feels… personal. Private. Almost too sacred to put into words.
In mental health, that creates a powerful imbalance.
Those who are disappointed often speak loudly.
Those who are deeply moved often say nothing.
And the result? A distorted picture of care where the loudest voices online don’t reflect the actual experience of most people walking through our doors.
What We Can’t Say (Even When We Want To)
Here’s something most people don’t know: in mental health, we legally and ethically cannot respond to public reviews in the way other businesses can.
When someone writes something negative, even if it’s misleading or based on a misunderstanding, we can’t respond in full.
Not because we don’t care. But because we’re bound by confidentiality.
We will never share details of your care, even to defend ourselves.
Even when there’s more to the story.
That’s part of what makes therapy safe.
And it’s a value we’ll never compromise.
It also means we rely on you, those who’ve had meaningful, transformative, or simply supportive experiences - to help tell the full story.
The Reviews That Really Matter
We’re not trying to win the internet. And, new moms and dads are scared, and when they’re scrolling through options, wondering if they’re broken or failing or already too late to feel better, they look for signs of safety. They look for what other people say.
They look for you.
When you write the things you tell us out loud when you come to our space—
“I felt safe here.”
“This group was the first place I could breathe.”
“You understand the emotional weight I was carrying.”
—those words matter.
They’re not just a reflection of your experience.
They’re a signal to someone else that they’re not alone. That care exists. That healing is possible.
You Can Change the Narrative
Right now, the story of mental health care online is often shaped by frustration. And because we stay silent to protect our clients’ privacy, those stories stand alone.
When you share your truth, when you add your voice, you help shift that narrative toward something more honest. More balanced. More human.
You remind the world that mental health care can be tender, ethical, powerful, and real.
How to Help
You don’t have to write a novel.
You don’t have to reveal anything too personal.
You can simply say:
“I got support here.”
“This place helped me feel like myself again.”
“They get it.”
If Honey has supported you, and you feel ready to put words to it, we would be honored to receive your review.
Thank you for helping us protect this space and for continuing to light the way for the next person who needs it.
With gratitude,
The Honey Team